Frequently Asked Questions

Delivery365 is a complete delivery management platform. It brings your whole operation into one place: a web backoffice for managers, a mobile app for drivers, and a portal where your customers can follow their deliveries in real time. From the moment a delivery is created to the moment it's confirmed, you can track drivers on a live map, capture proof of delivery, and keep every record in one system.

Getting started takes just a few minutes from the Delivery365 website:

• Click Sign up and enter your company name, email, and a password.
• Confirm your email address using the link we send you.
• Sign in to your backoffice and add your first drivers and customers.

Your workspace runs on your own subdomain (for example yourcompany.delivery365.app), so your data stays separate from every other business on the platform.

Every business gets its own branded subdomain, such as yourcompany.delivery365.app, with its own dashboard and its own data. Each account is fully isolated, so your deliveries, drivers, and customers are never mixed with or visible to any other business on the platform.

A built-in onboarding wizard walks you through the initial setup step by step. The usual first steps are:

1. Add your drivers and approve them so they can sign in to the mobile app.
2. Add the customers you deliver for.
3. Define your vehicle types and service types so deliveries are priced and assigned correctly.

Once that's in place, you can create your first delivery and start tracking it.

Drivers download the Delivery365 Deliveryman app from the Google Play Store on their Android device, then sign in with the account you create for them in your backoffice. From there they can see assigned deliveries, navigate to each stop, and capture proof of delivery.

Yes. Every new workspace starts on a free trial so you can create deliveries, invite drivers, and test live tracking before choosing a plan. You will only be asked for billing details when you decide to subscribe, and no charges are made during the trial period.

No. You can start your free trial without entering any card or billing details. You only add a payment method when you're ready to choose a plan and continue beyond the trial.

Yes. While a driver has the Delivery365 app open and a route in progress, their position is sent to your backoffice and shown on a live fleet map. You can watch deliveries move in real time, see which stops are completed, and give your customers access to the customer portal so they can follow their own deliveries and know when to expect their order.

While a driver is on an active route, the app captures their GPS position about every 20 seconds. That gives you a near-live view of where each driver is, so you can spot delays or detours as they happen instead of finding out hours later.

Yes. Location capture keeps running in the background even when the driver switches to another app or their screen locks, as long as they're on an active route and have granted location permission. This keeps the recorded route complete from start to finish.

Yes. Your customers can follow their deliveries in real time by signing in to the customer portal, where they see live progress for the deliveries linked to their account. It's a simple way to answer "where is my order?" before they even ask.

Location accuracy depends on the driver's device and mobile signal, but in normal conditions positions are typically accurate to within a few meters. The app buffers GPS points and uploads them in order, so even if a driver passes through an area with poor coverage, the recorded route is reconstructed faithfully once the connection returns.

The app keeps recording locations on the device while the connection is down. When signal returns, those points are uploaded in the order they were captured, so the route history stays accurate and nothing is lost during a dead zone.

Yes. Delivery365 keeps a complete history for each route and lets you compare the planned route against the one the driver actually traveled. This makes it easy to spot deviations and unplanned stops, and to review timing and distance after the fact.

Delivery365 lets your drivers confirm each drop-off with the evidence your customers expect:

• A signature collected on the driver's screen.
• One or more photos of the delivered package or location.
• The receiver's name, document number, and receiver type.
• A short text note for special instructions or exceptions.

You can review every record in the backoffice. For setup help, email our support team at [email protected].

Yes. You decide which fields drivers must capture, such as a signature or a document number. You set these requirements once for your business, and the driver app shows or hides each field accordingly when a driver completes a delivery.

Requirements are resolved using a simple order of precedence:

1. Customer configuration — if a specific customer has its own settings, those apply.
2. Business configuration — otherwise your account-wide settings apply.
3. Default — if nothing is set, the field is collected by default.

This lets you keep one standard for most work while still meeting the specific needs of individual customers.

Yes. Any customer can have its own override for whether a signature or document number is required. When a delivery is for that customer, their settings take priority over your account-wide configuration, so you can meet a particular client's compliance needs without changing the rules for everyone else.

When a delivery fails, the driver records why it failed, along with any observations and photos that document the situation. That gives you a clear, auditable record of what happened, which is useful for resolving disputes and for reporting back to your customers.

Every signature, photo, and note is attached to its delivery and stored against the matching stop. Open the delivery in your backoffice to view the captured proof alongside the completion time and the driver who finished it, so you always have an auditable record to share with your own customers.

Yes. When a delivery has several stops, Delivery365 reorders them automatically to find the shortest overall path and the least total driving time. Instead of letting each driver decide their own order, the platform works out an efficient sequence so you cover more stops with less fuel and fewer wasted kilometers.

Yes. Routing is powered by Google Maps, so distance and duration are calculated from real-time traffic conditions rather than map distance alone. That means the suggested order reflects how the roads are actually moving, not just how far apart the stops are.

Delivery365 supports the common multi-stop flows a delivery operation needs:

• Delivery — drop off at one or more destinations.
• Pickup — collect from one or more locations.
• Pickup with delivery (round trip) — collect and then deliver in the same route, with the option to return to the starting point.

This lets you model everything from a simple drop-off run to a collect-and-deliver round trip in a single route.

Yes, and it's one of the most useful checks in the platform. Delivery365 keeps both the planned route and the route the driver actually traveled, then calculates the difference in distance and duration along with a deviation measure. You can quickly see when a driver took a longer path or made an unplanned stop, which helps you control fuel costs and spot issues early.

The optimized stop order flows straight into the driver's mobile app. When a driver opens an accepted delivery, the stops are already arranged in the recommended sequence, so they simply work through them in order without planning anything themselves.

Yes. From a stop in the driver app, a single tap opens turn-by-turn navigation in Google Maps or Waze. Drivers keep using the navigation app they already know, while the stop order comes from Delivery365's optimized route.

The route view draws the planned path between stops as a line on the map, giving you an at-a-glance overview of where the driver is headed and in what order. Combined with live GPS tracking, you can follow the route as it unfolds and compare it against the plan afterward.

Drivers install the Delivery365 Deliveryman app from the Google Play Store on their Android phone, then sign in with the account you create for them in your backoffice. Once approved, they can immediately start seeing and accepting deliveries.

The app is built around a simple, repeatable flow for each delivery:

1. See the available deliveries, with distance, location, and details.
2. Swipe to accept a delivery — GPS tracking starts automatically.
3. Tap an address to open turn-by-turn navigation.
4. Complete the stop by capturing the signature, photos, and receiver data.
5. Move on to the next stop, which the app shows automatically.

Everything a driver needs for the current stop is on one screen, so there's very little to learn.

Yes. Once a driver is on an active route, the app keeps capturing GPS location in the background — even when they open their navigation app or lock the screen. This keeps the recorded route complete from the first stop to the last, without the driver having to keep the app in the foreground.

The app keeps working offline. Drivers can carry on viewing their stops and capturing proof of delivery while they're out of coverage, and the app stores everything on the device. As soon as the connection returns, that data syncs automatically, so a dead zone never stops a driver from completing their work.

The driver app is available in all 100 languages Delivery365 supports — the same languages as the rest of the platform. Each driver can switch to the language they're most comfortable with right from the app.

Yes. The app sends push notifications when a delivery is assigned or reassigned to a driver, so they know right away when there's new work waiting — without having to keep checking the app.

When multiple stops share the same address, the app shows them together as an expandable grouped card, so it's clear they belong to the same location. The driver can then complete the whole group in one batch: a single receiver form covers the group, while photos are captured individually for each stop. That turns what used to be several separate forms into one quick flow.

Not really. The app is intentionally simple — drivers mainly swipe to accept, tap to navigate, and capture proof to complete a stop. Most drivers pick it up in minutes, and the screen only ever shows what's relevant to the current delivery.

You can bring deliveries into Delivery365 several ways, so it fits how your orders already arrive:

• Created manually in the backoffice.
• Imported in bulk from a CSV file.
• Sent in through the integration API from another system.
• Submitted by your clients through the customer portal.
• Received from supported third-party integrations.

However a delivery enters the system, it then follows the same tracking and proof-of-delivery flow.

Each delivery moves through a clear status lifecycle so you always know where it stands:

• Draft — being prepared, not yet released.
• Pending — ready and waiting to be picked up by a driver.
• Working — a driver has accepted it and is on the route.
• Done (Success) — completed with proof of delivery captured.
• Done (Fail) — could not be completed, with the reason recorded.
• Cancelled — called off before completion.

An objective is a single stop within a delivery — one place the driver needs to reach to pick up or drop off. A delivery can contain several objectives, which is what makes it a multi-stop delivery. The driver works through each objective in the optimized order, and you can follow the progress of every stop from the backoffice.

When a stop can't be completed, the driver records a failure reason, adds any observations, and captures photos that document the situation. The delivery is marked as failed with that evidence attached, giving you a clear, auditable record to review, resolve disputes, and report back to your customer.

Yes. You can upload a CSV file to create hundreds of deliveries in one go instead of entering them by hand. During import, rows that share the same address and reference are grouped into a single delivery with multiple stops, so a large batch of orders is turned into well-organized deliveries in seconds.

You can assign a delivery to a specific driver from the backoffice, or leave it in the pending pool for an available driver to pick up. If plans change, you can reassign it to a different driver; the driver app is notified of the change so the right person always has the up-to-date list of work.

The backoffice dashboard brings your operation's numbers together, with delivery metrics, driver performance, and overall operational insights in one place. From there you can keep an eye on volume and outcomes across your deliveries without piecing the picture together from separate tools.

Delivery365 is a multi-tenant platform, which means every business runs on its own isolated workspace. Your account has its own branded subdomain, such as yourcompany.delivery365.app, with its own dashboard and its own data. Your deliveries, drivers, and customers are never mixed with or visible to any other business on the platform.

These are two different roles, and it helps to keep them apart:

• A customer is one of your clients — the business or person you deliver on behalf of. You set customers up in your backoffice, and deliveries can be linked to them.
• A receiver is the person who actually receives a delivery at the door, whose name, document number, and signature your driver can capture as proof of delivery.

So a single customer can have many deliveries, each handed to a different receiver.

Yes. Delivery365 includes a branded customer portal where your clients can follow their deliveries in real time. The portal reflects your logo and colors, so your customers see your brand rather than ours, and they get the transparency of live tracking without you having to answer "where is my order?" by hand.

Yes. Several settings can be tailored per customer rather than applied the same way to everyone:

• Pricing — a customer can use a specific pricing type that matches your agreement with them.
• Proof of delivery — a customer can have its own requirements for whether a signature or document number is collected, which take priority over your account-wide settings.

This lets you keep one standard for most work while still meeting the specific needs of individual clients.

You manage your customers from the backoffice, where you can add new ones, edit their details, and link deliveries to them. Once a customer exists, you can apply their own pricing and proof-of-delivery settings and give their team access to the customer portal to follow deliveries.

Yes. Delivery365 is white-label ready, so your customers and drivers see your brand, not ours:

• Your own branded subdomain, such as yourcompany.delivery365.app.
• Your logo and brand colors across the backoffice and the customer portal, with several customizable color slots.

The result is a consistent, branded experience for both your team and your clients.

Yes. Access to the integration API is controlled with a unique API key issued per business. That key authenticates requests as your account, so any system you connect — such as an ERP or e-commerce platform — works only with your own data and stays isolated from every other business on the platform.

Delivery365 offers four plans, and every plan includes the full platform — web backoffice, driver app, customer portal, GPS tracking, proof of delivery, route optimization, and integrations. The plans differ mainly by the delivery volume and number of drivers they include:

• Starter — US$59/month: 1,000 deliveries per month and up to 20 active drivers.
• Growth — US$159/month: 5,000 deliveries per month and up to 100 active drivers.
• Scale — US$399/month: 15,000 deliveries per month and up to 400 active drivers.
• Enterprise — custom pricing: built for high-volume operations, with custom limits arranged directly with our team.

See the pricing page for full details.

Yes. Every new workspace starts with a free trial, and you do not need to enter a credit card to begin. You can create deliveries, invite drivers, and test live tracking first, and you only add a payment method when you decide to subscribe to a plan.

Each plan includes a monthly allowance of deliveries, and any deliveries beyond that allowance are billed at a small per-delivery rate that depends on your plan:

• Starter: US$0.045 per additional delivery.
• Growth: US$0.032 per additional delivery.
• Scale: US$0.023 per additional delivery.

This way an unusually busy month never blocks your operation — you simply pay for the extra volume you use.

Yes. As your delivery volume grows or changes, you can move to a plan that fits — for example stepping up from Starter to Growth when you regularly exceed your included deliveries. If you're unsure which plan suits your volume, email us at [email protected] and we'll help you choose.

For businesses that sign up online, billing is handled automatically by credit card through Stripe, with invoices generated for you. Some long-standing customers are on custom plans billed manually instead — for example by bank transfer — under a separate arrangement with our team. If you need a payment method other than card, email us at [email protected].

Yes. Annual billing is available on our paid plans and can reduce your overall cost compared with paying month to month. If you'd like to set up annual billing or have questions about it, email us at [email protected].

For high-volume operations, the Enterprise plan offers custom pricing and limits tailored to your needs, rather than a fixed monthly figure. To discuss Enterprise or any other custom arrangement, contact us at [email protected] and we'll help you find the right fit.

Your delivery data is kept private to your business. Delivery365 uses multi-tenant isolation, so each business account is completely separate and your data is never mixed with or accessible by other businesses. Data is encrypted both in transit and at rest, and the platform runs on redundant infrastructure with backups.

Delivery365 uses separate, role-based logins for the different people who interact with the platform:

• Business users sign in to the backoffice to manage the operation.
• Customer portal users sign in to follow their own deliveries.
• Drivers sign in to the mobile app to carry out deliveries.

Each type has its own access, so people only see what's relevant to their role.

The mobile driver app authenticates with the platform using industry-standard JSON Web Token (JWT) authentication rather than shared sessions. For system-to-system integrations, access is controlled with a unique API key issued per business, so each connected system can only reach your own account's data.

Yes. Card payments are processed through Stripe, which meets Payment Card Industry (PCI-DSS) security standards. That means your customers' card details are handled by a specialized, compliant payment provider rather than stored on the Delivery365 platform itself.

You manage your account and your team from the backoffice. From there you can add and manage the people in your business, set up drivers and customers, and adjust your operation's configuration. If you need help with account changes, email our support team at [email protected].

Yes. All of your delivery records, including proof of delivery, live in your backoffice, where you can review and report on them. Delivery data can also be reached through the integration API for businesses that want to pull it into another system. If you need help getting your data out in a particular format, email us at [email protected].

If you need a hand, our support team is here to help. You can email us at [email protected]. When you write in, including the affected delivery or driver and a short description of what you're seeing helps us resolve things faster.

A driver appears on the live map while they're actively working and sending location. If a driver is missing, check that:

• The driver has the app open and a route in progress — tracking runs while they're on an active delivery.
• The driver has granted the app location permission.
• The driver has mobile signal; in a dead zone, positions are buffered on the device and appear once the connection returns.

See GPS Tracking for more on how live tracking works.

Gaps usually mean the driver passed through an area with poor or no mobile coverage. The app keeps recording positions on the device while the connection is down and uploads them in the order they were captured once signal returns, so the route history fills back in and nothing is permanently lost. If gaps remain after the driver is back online, contact support.

Proof of delivery — the signature, photos, and receiver details — is attached to the delivery and visible in your backoffice once it has synced from the driver's app. If a driver completed a stop while offline, the evidence uploads when their connection returns, so it may appear shortly after. If it's still missing after the driver is back online, email us at [email protected].

During import, rows that share the same address and reference number are grouped into a single delivery with multiple stops, so a file may produce fewer deliveries than it has rows. Check that your file follows the expected column format and that addresses and reference numbers are filled in correctly. See Deliveries & Objectives for how bulk import and grouping work, or contact support if the result still looks wrong.

For questions about your plan, included volume, or payments, start with the Billing & Plans answers above. If you need to change plans, set up annual or manual billing, or discuss Enterprise pricing, contact us at [email protected].